When you are unable to remind the password of SmarterMail admin user, you can follow these steps to reset it.

Step:1 Stop SmarterMail Service

 

  1. Login to your Windows server via Remote Desktop.
  2. Go to Start >> Administrative Tools >> Services.
  3. Locate SmarterMail service and click on Stop button to stop the service.

    Stop Smartermail Service

Step:2 Modify Mailconfig.xml File

 

  1. Open My Computer.
  2. Go to C:\Program Files(X86)\SmarterTools\SmarterMail\Service.

    Mailconfig File

  3. Take backup copy of the file MailConfig.xml.
  4. Open MailConfig.xml file in Notepad++ editor to edit.
  5. Find the below section in the file.

     <!-- ***************************************** --> 
     <sysAdminUsername> ... </sysAdminUsername> 
     <sysAdminPasswordHash> ... </sysAdminPasswordHash> 
     <!-- ***************************************** -->

    Modify Mailconfig File

  6. Remove above entries from MailConfig.xml file and save it.


Step 3: Start SmarterMail Service

 

  1. Go to Start >> Administrative Tools >> Services.
  2. Locate SmarterMail service and click on Start button to start the service.

    Start Smartermail Service


Step 4: Reset SmarterMail Admin User Password

 

  1. Browse SmarterMail webmail interface (http://server-IP-address:9998).
  2. Enter default username as admin and password as admin. SmarterMail will let you login with default credentials.
  3. Once you login to SmarterMail, reset the admin user password.



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