How to reset the password of SmarterStats without the current password?

Below mentioned are the steps to reset the password of SmarterStats, in case, if you forget the password:

  1. Login to Your Windows Server via Remote Desktop
  2. Go to Start Menu -> Administrative Tools -> Services.
  3. Locate the SmarterStats Service and Stop the service.
  4. Open My Computer.
  5. Go to C:\Program Files\SmarterTools\SmarterStats.
  6. Open the Directory MRS.
  7. Open the Directory App_Data.
  8. Open the Directory Config.
  9. Backup a copy of the file AppConfig.xml.
  10. Open AppConfig.xml file in Notepad to edit.
  11. Find the below section in the file:
    <SmarterStatsAdmin> ... </SmarterStatsAdmin>
    <SmarterStatsPassword />
    <SmarterStatsPasswordEnc> ... </SmarterStatsPasswordEnc>

  12. Remove the above entries from the file AppConfig.xml and save the file.
  13. Start the SmarterStats Service.
  14. Browse SmarterStats and enter below default details to login to SmarterStats:
    SiteID: admin
    Username: admin
    Password: admin

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