Below are the steps to reset the password of SmarterTracks, in case you forget the password:
- Log in to Your Windows VPS through Remote Desktop.
- Go to Start Menu -> Administrative Tools -> Services.
- Locate the SmarterTracks Service, then stop it.
- Open My Computer.
- Go to C:\Program Files\SmarterTools\SmarterTrack.
- Open Directory App_Data.
- Open Directory Config.
- Backup a copy of SystemSettings.xml.
- Open SystemSettings.xml in Notepad and edit it.
- Find the below section in the file:
<AdminUserName> ... </AdminUserName><AdminPasswordEnc> ... </AdminPasswordEnc> - Remove the above entries from the file and save the file.
- Start the SmarterTrack Service.
- Browse SmarterTrack and enter the following default details to log in to SmarterTrack:
Username: admin
Password: admin
Conclusion:
Resetting the SmarterTracks administrator password is a straightforward process that can be completed directly from your Windows Server. By stopping the SmarterTracks service, modifying the AppConfig.xml configuration file, and restarting the service, you can restore the default login credentials and regain access to the SmarterTracks administration panel.
This method is particularly useful when the original login credentials are lost or forgotten, ensuring that administrators can quickly recover access without reinstalling the application or affecting existing statistics data. After logging in using the default credentials (admin / admin), it is recommended to immediately update the password to maintain the security of your SmarterTracks environment.
Following the steps outlined in this guide allows you to safely reset the SmarterTracks admin password, restore administrative access, and continue managing your website analytics and reporting without disruption.
