How to reset the password of SmarterMail if you forgot the current password?

When you are unable to remind the password of SmarterMail admin user, you can follow these steps to reset it.

Step:1 Stop SmarterMail Service


  1. Login to your Windows server via Remote Desktop.
  2. Go to Start >> Administrative Tools >> Services.
  3. Locate SmarterMail service and click on Stop button to stop the service.

    Stop Smartermail Service

Step:2 Modify Mailconfig.xml File


  1. Open My Computer.
  2. Go to C:\Program Files(X86)\SmarterTools\SmarterMail\Service.

    Mailconfig File

  3. Take backup copy of the file MailConfig.xml.
  4. Open MailConfig.xml file in Notepad++ editor to edit.
  5. Find the below section in the file.

     <!-- ***************************************** --> 
    <sysAdminUsername> ... </sysAdminUsername>
    <sysAdminPasswordHash> ... </sysAdminPasswordHash>
    <!-- ***************************************** -->

    Modify Mailconfig File

  6. Remove above entries from MailConfig.xml file and save it.


Step 3: Start SmarterMail Service


  1. Go to Start >> Administrative Tools >> Services.
  2. Locate SmarterMail service and click on Start button to start the service.

    Start Smartermail Service


Step 4: Reset SmarterMail Admin User Password


  1. Browse SmarterMail webmail interface (http://server-IP-address:9998).
  2. Enter default username as admin and password as admin. SmarterMail will let you login with default credentials.
  3. Once you login to SmarterMail, reset the admin user password.



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