How to Track an Email Delivery in cPanel?

cPanel allows us to keep track of outgoing and incoming emails. You can track emails using the Track Delivery feature if you are facing trouble sending/receiving an email to/from a specific email address.

Kindly follow the below steps to track an email delivery in cPanel:

Step 1: Log in to the cPanel account.

Step 2: Navigate to the Email section and click on the Track delivery icon(EMAIL → Track Delivery).

Step 3: Enter the email address under the "Recipient Email (optional)" text box to view the delivery status of a specific email address.

Step 4: Click on the "Run Report" button.

Delivery Report Table::

Under the delivery report, there are 4 choices; you can tick the boxes to enable them if required.

Show Successes: Emails successfully delivered to the destination are displayed here.

Show Deferred: The option displays all the emails with a warning, which have been differed by the system

Show Failures: Emails not delivered to the destination are displayed here, along with the errors that occurred during the transmission of emails.

Show In-Progress: This will show you all the emails transmitting.

Event: This column shows the icon of success, failure, or deferred emails.

From Address: This column will display the email account from which the email was sent.

Sent Time: In this column, you can see the exact date and time when an email was sent.

Spam Score: If you have Spam Filters enabled, this column will display the spam score of the incoming messages.

Recipient: This column will display the recipient's email address.

Result: A message that describes the results of delivery. An exact description of the issue will be included if the result is something other than Accept.

Actions: You can view and print information about a selected message by clicking on the information icon (). An email message contains details about the sender, recipient, and username.

Delivery Event Details:

User: This will show the sender's cPanel username.

Domain: This will show the sender's domain.

From Address: This will show the email account from which the email was sent.

Sent Time: This will show the exact date and time when an email was sent.

Sender Host: This will show the sender's host.

Sender IP: This will show the sender's IP address.

Authentication: This will show the SMTP authentication type.

Spam Score: This will show the email's Apache SpamAssassin score.

Recipient: This will show the email address to which the user sent the message.

Delivery User: This will show the cPanel username that owns the recipient's email address.

Delivery Domain: This will show the domain of the recipient.

Delivered To: This will show the email address of the recipient.

Router: The internal router used by the mail server to determine the message's destination will be displayed here.

Transport: This will show the recipient's SMTP type.

Out Time: It will show when the intended recipient received the message.

ID: This will show the outgoing message's ID.

Delivery Host: This will show the hostname of the recipient's email exchanger.

Delivery IP: will show the recipient's email exchanger's IP address.

Size: This will size the outgoing message in bytes.

This article has covered every option in Track Delivery of cPanel. Through this feature, you can track the delivery status of emails.

 


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