cPanel allows us to keep track of outgoing and incoming emails. You can track emails using the Track Delivery feature if you are facing trouble sending/receiving an email to/from a specific email address.
Kindly follow the below steps to track an email delivery in cPanel:
Step 1: Log in to the cPanel account.
Step 2: Navigate to the Email section and click on the Track delivery icon(EMAIL → Track Delivery).
Step 3: Enter the email address under the "Recipient Email (optional)" text box to view the delivery status of a specific email address.
Step 4: Click on the "Run Report" button.
Delivery Report Table::
Under the delivery report, there are 4 choices; you can tick the boxes to enable them if required.
Show Successes: Emails successfully delivered to the destination are displayed here.
Show Deferred: The option displays all the emails with a warning, which have been differed by the system
Show Failures: Emails not delivered to the destination are displayed here, along with the errors that occurred during the transmission of emails.
Show In-Progress: This will show you all the emails transmitting.
Event: This column shows the icon of success, failure, or deferred emails.
From Address: This column will display the email account from which the email was sent.
Sent Time: In this column, you can see the exact date and time when an email was sent.
Spam Score: If you have Spam Filters enabled, this column will display the spam score of the incoming messages.
Recipient: This column will display the recipient's email address.
Result: A message that describes the results of delivery. An exact description of the issue will be included if the result is something other than Accept.
Actions: You can view and print information about a selected message by clicking on the information icon (). An email message contains details about the sender, recipient, and username.
Delivery Event Details:
User: This will show the sender's cPanel username.
Domain: This will show the sender's domain.
From Address: This will show the email account from which the email was sent.
Sent Time: This will show the exact date and time when an email was sent.
Sender Host: This will show the sender's host.
Sender IP: This will show the sender's IP address.
Authentication: This will show the SMTP authentication type.
Spam Score: This will show the email's Apache SpamAssassin score.
Recipient: This will show the email address to which the user sent the message.
Delivery User: This will show the cPanel username that owns the recipient's email address.
Delivery Domain: This will show the domain of the recipient.
Delivered To: This will show the email address of the recipient.
Router: The internal router used by the mail server to determine the message's destination will be displayed here.
Transport: This will show the recipient's SMTP type.
Out Time: It will show when the intended recipient received the message.
ID: This will show the outgoing message's ID.
Delivery Host: This will show the hostname of the recipient's email exchanger.
Delivery IP: will show the recipient's email exchanger's IP address.
Size: This will size the outgoing message in bytes.
This article has covered every option in Track Delivery of cPanel. Through this feature, you can track the delivery status of emails.
