Fix - cPanel Account Restore Failed: Failed to create the account. A database owner with the name “cpaneluser” already exists

One of our customers was migrated from another cPanel host. While restoring his account to our cPanel server, we received the following error.

Error Message


Account Restore Failed: “Account failure: Failed to create the account: A database owner with the name “cpaneluser” already exists.”

Solution

  1. Login to cPanel server via SSH with root privileges.
  2. Navigate to directory /var/cpanel/databases.
  3. Locate the file namely cpaneluser.json and cpaneluser.json.lock and move them to another folder.
  4. Try to restore cPanel account again. In several cases, moving cpaneluser.cache and cpaneluser.yaml files to some other folder also fixed the problem.
Note: Here cpaneluser is the symbolic cPanel user. While you follow above steps, you should look for the files with your actual cPanel username.

  • 1 Users Found This Useful

Was this answer helpful?

Related Articles

Fix :: file open /home/user/etc/domainname/passwd failed with error no such file or directory

Problem Statement Getting error while creating an email account from cPanel. Error Message...

How to install memcache on WHM/cPanel server (CentOS)?

Following article will assist you to install Memcache in cPanel/WHM server. Login into your WHM....

How to install ConfigServer Explorer to cPanel/WHM?

Undoubtedly, WHM has been the most comprehensive control panel of all time for Linux based...

How to Allow Remote Connection to MySQL Server in cPanel/WHM Server?

To prevent potential security risks to MySQL server, by default remote MySQL connections are...

How to limit privileges of a reseller account in WHM?

After creating Reseller account in WHM, the most important part is to set Reseller privileges....