How to fix "Unable to Fetch Emails" Error in Roundcube Webmail on cPanel?

Are you frustrated by the "Unable to Fetch Emails" error in Roundcube Webmail on cPanel? Don't worry, as we have got you covered. In this guide, we will walk you through a straightforward solution to fix this issue and regain access to your emails smoothly and efficiently. By following our step-by-step instructions, you'll be able to troubleshoot and resolve the error, restoring the functionality of Roundcube Webmail on cPanel.

1. Verify Email Account Settings:

  • Log in to your cPanel account.
  • Navigate to the Email section and click on Email Accounts.

  • Locate the email account that is experiencing the issue and click on Configure Mail Client.
  • Ensure that you have the correct incoming and outgoing server settings configured, including the hostname, port numbers, and security type (SSL/TLS or None).

2. Check Network Connectivity:

  • Ensure that your server has a stable internet connection. You can do this by trying to access other websites or services from the server.”

3. Check Server Logs:

  • In cPanel, navigate to the Metrics section and look for the Errors or Error Logs option.

  • Check the logs for any error messages related to email fetching. Look for specific error codes or messages that can help diagnose the issue.

4. Update Roundcube:

  • Check if there are updates available for Roundcube.
  • If your cPanel has a feature like Softaculous or Site Software, use it to check for Roundcube updates and apply them.

5. Disable Firewall:

  • Temporarily disable any firewall or antivirus software on your computer and try accessing Roundcube Webmail again. Sometimes, these security measures can interfere with the email client's functionality.

Steps for Linux:

  • Open a terminal. log in using your SSH credentials.
  • To check the status of ufw, run: sudo ufw status
  • If the firewall is active, disable it with: sudo ufw disable

6. Check Email Account Quota:

  • Confirm that the email account has not reached its quota limit. If it has, delete unnecessary emails or increase the quota.

7. Contact Hosting Provider Support:

  • If the problem continues, reach out to your hosting provider's support team for help. Share specific details about the error, and they can potentially pinpoint and address issues specific to the server.


Follow these steps to fix the Unable to Fetch Emails error in Roundcube Webmail on cPanel.

Verify and correct your email account settings, check network connectivity and server logs for errors, update Roundcube, and temporarily disable firewalls or antivirus software if needed.

Also, ensure your email account has not reached its quota and contact your hosting provider's support if the problem persists.

These steps should help you regain access to your emails and restore Roundcube Webmail functionality on cPanel.

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