How to completely Uninstall SmarterMail?


Do you want to completely remove SmarterMail from your computer? Do you see strange errors when trying to uninstall SmarterMail? Are you having trouble installing updates or other programs after removing SmarterMail? Many people can't completely remove the program for various reasons. If some files and parts of the program are still on the system, it means the program isn't fully removed. These remaining files can slow down your computer, fill your system with wrong files, and cause issues like strange error messages and problems installing other programs.

To remove SmarterMail from your computer, you usually need to follow a few steps. Here are the basic steps to completely get rid of SmarterMail:


Before you begin, be sure to save any important stuff like data, emails, and settings. Uninstalling SmarterMail will erase them, so it's a good idea to keep them safe. The exact steps might be a bit different depending on your computer and which SmarterMail version you have. These instructions are mainly for Windows servers.

Step 1: Stop SmarterMail Services:

Access the Services Manager (services.msc), locate SmarterMail services, and stop them to ensure none are running.

Step 2: Backup Data:

Before uninstalling, create backups of crucial data, like mailboxes, settings, or configurations.

Step 3: Uninstall SmarterMail:

Open Control Panel -> Programs -> Programs and Features.

Locate SmarterMail in the installed programs list, select it, and click the Uninstall button to initiate the removal.

Follow the on-screen instructions to finish the uninstallation.

Step 4: Remove the site and application pools from the IIS

Open Internet Information Services Manager (IIS) -> Go to Sites.

Locate the SmarterMail site and right-click on it. Select the Remove option from the Menu to delete the site.

Go to the Application Pools option located on the upper side of the sites and click on it.

Select SmarterMail from the application pools list and click on the Remove option in the Actions section to remove the Application pools.

Step 5: Remove Leftover Files and Folders:

Navigate to the SmarterMail installation directory (usually "C:\Program Files (x86)\SmarterTools\SmarterMail") and delete any leftover files or folders. These might include residual configuration files, domain information, logs, spool, POP3 retrieval, etc.

Check the "C:\ProgramData" and "AppData" folders for any lingering remnants related to SmarterMail. Delete any remaining SmarterMail directories or files.

Step 6: Clean Registry Entries:

Press the Windows key + R, type regedit, and press Enter to open the Registry Editor.

Navigate to HKEY_LOCAL_MACHINE\SOFTWARE and HKEY_CURRENT_USER\SOFTWARE, then delete any entries related to SmarterMail.

Step 7: Restart the System:

After completing these steps, restart your system to ensure changes take effect and to clear system memory.

Exercise caution when dealing with system files and the registry, as erroneous deletions can cause system instability. If uncertain about any steps, consult an IT professional or SmarterMail support. Always retain backups of critical data before system modifications and refer to SmarterMail documentation for version-specific uninstallation guidance.


In summary, removing SmarterMail requires thoroughness, involving careful backup of essential data, systematic application removal, adapting to system-specific steps, and verifying a complete removal to prevent potential system issues and ensure a clean transition.

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