Why am I Unable to Access Website, cPanel and Webmail?

It may have happened because of multiple failed login attempts. In order to prevent brute force attacks, we have restricted the number of failed login attempts in all cPanel services. These services include webmail, FTP, cPanel and mailbox access through any email client. If you exceed the number of failed attempts made through any of these services within a specified amount of time, your ISP IP address will be automatically blocked at the server. As soon your IP address gets blocked, you won't be able to access these services from logged IP address.

How do I determine if my ISP IP address is blocked?


First try to browse your website through Online Proxy and determine whether your website is accessible or not. As an alternative, if you have multiple ISP connections, switch over to another ISP and try to browse your website or cPanel. If you are able to access your website/cPanel through online proxy website or other ISP, most probably your ISP IP address is blocked in the server firewall due to multiple failed login attempts.

How do I unblock ISP IP address?


To unblock your ISP IP address, you just need to determine your ISP IP address and provide it to our chat support executive. He will check if the provided IP address is blocked or not. If it is blocked in our server firewall, he will unblock it for you.

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

Is HTML5 Supported in Your Servers?

Since HTML content has nothing to do with the web server, there are no special requirements...

Fix :: FTP Error at FileZilla FTP Client : "Could not connect to server"

Problem Statement Getting an error after initialization of TLS in FileZilla Error Message FTP:...

What Software Do You Use for Webmail?

Windows Shared Hosting With all Windows Shared Hosting plans, we offer SmarterMail as a mail...

Parse ASP pages as normal Text/HTML in cPanel server using MIME type

Problem statement One of our customers had some old .ASP file names on his website. The web...

A subdomain that I have created isn't working.

Please note that subdomain requires DNS propagation and it may take upto 24 hours. If DNS...