Why am I Unable to Access Website, cPanel and Webmail?

It may have happened because of multiple failed login attempts. In order to prevent brute force attacks, we have restricted the number of failed login attempts in all cPanel services. These services include webmail, FTP, cPanel and mailbox access through any email client. If you exceed the number of failed attempts made through any of these services within a specified amount of time, your ISP IP address will be automatically blocked at the server. As soon your IP address gets blocked, you won't be able to access these services from logged IP address.

How do I determine if my ISP IP address is blocked?

First try to browse your website through Online Proxy and determine whether your website is accessible or not. As an alternative, if you have multiple ISP connections, switch over to another ISP and try to browse your website or cPanel. If you are able to access your website/cPanel through online proxy website or other ISP, most probably your ISP IP address is blocked in the server firewall due to multiple failed login attempts.

How do I unblock ISP IP address?

To unblock your ISP IP address, you just need to determine your ISP IP address and provide it to our chat support executive. He will check if the provided IP address is blocked or not. If it is blocked in our server firewall, he will unblock it for you.

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

Do you have any limits for setting up Cron jobs or schedule tasks?

Windows Shared Hosting Plans:We do not offer cron jobs in Windows shared hosting plans. Linux...

Parse ASP pages as normal Text/HTML in cPanel server using MIME type

Problem statement One of our customers had some old .ASP file names on his website. The web...

Password Policy For Shared Hosting Email Accounts

Linux Shared Hosting cPanel/WHM enables admins to define the minimum password strength for all...

MX Records Settings for SpamExperts in cPanel

To enable SpamExperts email filtering service, your domain’s MX records must be set to following...

How could I find which ports are opened on my hosted site?

If your website is hosted on a shared hosting, you will have to contact us to check whether a...