Why am I Unable to Access Website, cPanel and Webmail?

It may have happened because of multiple failed login attempts. In order to prevent brute force attacks, we have restricted the number of failed login attempts in all cPanel services. These services include webmail, FTP, cPanel and mailbox access through any email client. If you exceed the number of failed attempts made through any of these services within a specified amount of time, your ISP IP address will be automatically blocked at the server. As soon your IP address gets blocked, you won't be able to access these services from logged IP address.

How do I determine if my ISP IP address is blocked?


First try to browse your website through Online Proxy and determine whether your website is accessible or not. As an alternative, if you have multiple ISP connections, switch over to another ISP and try to browse your website or cPanel. If you are able to access your website/cPanel through online proxy website or other ISP, most probably your ISP IP address is blocked in the server firewall due to multiple failed login attempts.

How do I unblock ISP IP address?


To unblock your ISP IP address, you just need to determine your ISP IP address and provide it to our chat support executive. He will check if the provided IP address is blocked or not. If it is blocked in our server firewall, he will unblock it for you.

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

MX Records Settings for SpamExperts in cPanel

To enable SpamExperts email filtering service, your domain’s MX records must be set to following...

What is parked domain?

Pointing one domain to another domain is called Domain Parking. Both Parked domain and Main...

Do you allow port scanning in any hosting plans?

No, we do not allow port scanning in any of our Web Hosting plans. Get Windows VPS

What is the URL to access my web based control panel?

For Linux users, the cPanel URL is www.<yourdomainname.com>:2083.For Windows users, the...

Parse ASP pages as normal Text/HTML in cPanel server using MIME type

Problem statement One of our customers had some old .ASP file names on his website. The web...