Fix :: WebsitePanel error while creating an email account : "Error reading mail account information"

Problem Statement


Error reading mail account information (while creating an email account from the website panel).


Cause


Mail domain had insufficient disk space.


Solution


To determine mail domain has enough disk space, follow below mentioned steps.

  1. Login to SmarterMail with admin user.
  2. At SmarterMail, navigate to Reports → Expand the System Summary reports → Traffic Reports → Disk usage.
  3. If mail domain disk space is entirely utilized, you can expand the disk space from WebsitePanel.
  4. As an alternative, you can remove unwanted emails to release disk space.

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

Error : 403 Forbidden error while accessing WebsitePanel

Problem Statement One of our customers facing difficulties while accessing WebsitePanel....

How to Check Resource Usage of My Windows VPS Through VPS Management Portal?

This article describes how to check resource usage of your Windows VPS through VPS Management...

Configure WebsitePanel to automatically assign dedicated application pool when website is being created.

WebsitePanel enables you to assign separate application pool for each website you create. This...

How to change WebsitePanel password?

Following tutorial will guide you to reset the WebsitePanel password. We assume that you have...