How to fix error "The identity of 'XYZ.mailserver.com' cannot be verified by Mail"?

Sometimes you encounter the error message "The identity of 'XYZ.mailserver.com' cannot be verified by Mail" while sending or receiving emails on your Mac's Mail app. This error usually occurs due to a problem with the SSL certificate or the mail server configuration, and it can be fixed easily by following a few simple steps.

Here are some possible solutions to fix the "The identity of 'XYZ.mailserver.com' cannot be verified by Mail" error:

1. Verify the SSL certificate status and hostname: Check if the SSL certificate of your mail server is valid and not expired. If it has expired or has been revoked, contact your mail service provider to renew or replace the SSL certificate.
You can check the SSL status from this URL

2. Disable SSL verification: If you're still facing the error after trying the above solutions, you can temporarily disable the SSL verification in your Mail app. However, this is not recommended as it can compromise your email security. To disable SSL verification follow the below steps.

Step 1. Open Settings on your device.

Step 2. Click on "Mail" in the top menu bar.

 

Step 3. Select the email account you want to disable SSL verification and Click on the "Advanced" tab.

Step 4. Uncheck the box next to "Use SSL" to turn off SSL verification for incoming mail servers.

Now, reopen the mail app and check.

3. Update your Mail app: Ensure that you have the latest version of the Mail app installed on your Mac. Updating the app can resolve any bugs or issues that may be causing the error.

4. Check your Internet connection: This error message can sometimes appear due to a poor or unstable internet connection. Ensure that your Mac is connected to a stable and secure internet connection.

5. Contact your mail server support team: If none of the above solutions work, contact your mail server support team to troubleshoot the issue. They may be able to identify the cause of the problem and provide a solution.

Conclusion:

In conclusion, the "The identity of 'XYZ.mailserver.com' cannot be verified by Mail" error is usually caused due to SSL certificate or mail server configuration issues. By following the above steps, you can easily fix this error and resume sending and receiving emails on your Mail app.

 


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