A subdomain that I have created isn't working.

Please note that subdomain requires DNS propagation and it may take upto 24 hours. If DNS propagation has taken more than 24 hours, the first thing you should check is; whether subdomain is added correctly or not. Please refer to following video tutorials to create a subdomain using either cPanel OR WebsitePanel:

If you believe that subdomain has been correctly added, determine if the created subdomain is resolving to server IP address. Run following commands from Windows command prompt/Linux terminal.

dig subdomain.domain.name
ping subdomain.domain.name

Above web diagnosis tools will tell you if created subdomain is correctly resolving to web server's IP address. If not, you should check with DNS zone of the subdomain. Go to DNS zone of your subdomain and determine if it has an appropriate A records with correct IP address. 

If your subdomain still does not work, you can contact our support team at any time.
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