A subdomain that I have created isn't working.

Please note that subdomain requires DNS propagation and it may take upto 24 hours. If DNS propagation has taken more than 24 hours, the first thing you should check is; whether subdomain is added correctly or not. Please refer to following video tutorials to create a subdomain using either cPanel OR WebsitePanel:



If you believe that subdomain has been correctly added, determine if the created subdomain is resolving to server IP address. Run following commands from Windows command prompt/Linux terminal.

dig subdomain.domain.name
OR
ping subdomain.domain.name

Above web diagnosis tools will tell you if created subdomain is correctly resolving to web server's IP address. If not, you should check with DNS zone of the subdomain. Go to DNS zone of your subdomain and determine if it has an appropriate A records with correct IP address. 



If your subdomain still does not work, you can contact our support team at any time.
  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

How Do I Fix 403 Forbidden Error?

The 403 Forbidden Error indicates that your website files have incorrect permissions. Every...

Do you provide Remote MySQL in Linux Shared Hosting?

No. Due to security reasons, we do not provide remote MySQL in Linux Shared Hosting. If you need...

Parse HTML As PHP Using HTACCESS File

There are times wherein you are required to parse HTML web pages as PHP. Suppose, you have older...

What is the location of AccuWebHosting.com Datacenters?

We host all our shared servers (Shared Web, Database and Email server), all Linux and Windows...

How to add new domain for emails only?

Free Mailbox With Domain Registration You can get one FREE mailbox by registering your domain...