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There are many reasons due to which you are unable to fetch the data from your MySQL database. Following are some common causes for this to happen:
Incorrect database login credentials. It is possible that database login credentials are changed but not updated in the connection string of the config file.
MySQL service is down/unresponsive. When the website is having too many concurrent connections or bumped with lots of traffic.
Above mentioned are the common causes. However, if you face any error other than these, you can contact us to diagnose it further. Please raise a support ticket.
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