How to connect FTP over SSL/TLS in FileZilla?

For security reasons, we recently enabled FTP over SSL/TLS on our Shared Web Hosting (Linux) servers. Plain text authentication (Clear Text Session) will no longer work on our Linux servers. For Shared Web Hosting users, we suggest using FTP clients like FileZilla and CuteFTP to upload their web content. Below mentioned are the instructions to upload files/folders using the FileZilla FTP client:

Create Site

1. Go to File >> Site Manager >> New Site.

2. Following are the required details to fill up.

  • Host: Enter Hostname(i.e., or IP address we sent in the Welcome e-mail.
  • Port: 21 (Default FTP port is 21, you can also keep it blank).
  • Protocol: FTP - File Transfer Protocol.
  • Encryption: Select Required explicit FTP over TLS from the dropdown list.
  • Logon Type: Select Normal from the dropdown list.
  • User: Your FTP username.
  • Password: Your FTP Password.

FileZilla Site Manager
3. Click the Connect button if you wish to connect temporarily; otherwise, click the OK button to save the details.


Dialog box with Unknown Certificate

1. Once you click on connect button, it will ask for the certificate trust. Mark the checkbox "Always trust certificate in future sessions."

2. Click on the OK button.

FTP SSL/TLS Certificate Warning

If you are still unable to connect using the provided steps, you can submit the ticket from the client area. You can also initiate a chat session from our website. 

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