AccuWebHosting.com strives for the highest level of support available. To continue offering the level of service our customers expect, it is important to understand the three different levels of our support services. While the majority of customers only require Basic Support, we also offer a higher level of paid support that covers system admin tasks such as third-party installations, basic system administration, and general troubleshooting. Please review our two tiers of support services listed below, then continue to the Support Panel.
Basic Support
Our Basic Support covers general support queries and questions. A typical guideline for Basic Support is any question or issue where a support tech cannot access your server via RDP or SServerfew examples of Basic Support are listed below:
- Password changes
- Basic configuration changes
- IP Address additions
- RAM/Disk changes
- General 'How Do I?' questions
- Server Reboots
Unmanaged Support
Unmanaged plans come with minimal support from AccuWebHosting.Com. We set up the initial components on the server. We provide Servereboot and format support for Unmanaged Dedicated Servers. Apart from the initial server setup, no software installation is not ideal. Technical support will not be provided.
Fully Managed Support
AccuWebHosting.Com proudly provides fully managed services for all control panel-based dedicated servers. Fully managed dedicated server services can be purchased for as little as USD 90/month. Using our years of experience, you can relax and enjoy powerful Hosting without trouble. AccuWebHosting.Com offers managed support for all system factors, which are listed below:
1. Physical hardware monitoring, replacement, and management
AccuWebHosting never compromises with the quality. We will deploy your Dedicated servers on powerful Intel or AMD machines with multi-core, multi-cpu and 8x, 12x or 24x RAID 10 setup for HDD. On a 24 x 7 basis, we will monitor and manage physical hardware components. Any hardware replacement will be available only in the case of Hardware Failure.
2. Server/Service Monitoring
In Managed Service Options, we keep a close track of Dedicated Server on a 24x7 basis. For any Managed Server - FTP, Mail, Database, & Web Services are default monitored at 5 minutes. We install a Monitoring agent on each Managed Dedicated Server to monitor the Dedicated services and hardware resources. The Zabbix is an enterprise-class monitoring solution that monitors the network and applications on various operating systems. Zabbix is designed to monitor the applications, services, availability and performance of IT infrastructure, hardware resources and numerous other network parameters, including the health and integrity of the servers. It’s a high-performance software that can gather information virtually from the network. An individual Dedicated Server Zabbix agent reports the following data to our central Enterprise Zabbix server.
- CPU Load
- Disk Read and Write Throughput
- Utilization of Disk-space
- Number of Processes
- Utilization of RAM
- Incoming/Outgoing data from Network Interface Card
- Availability of Network Services
Our Zabbix Enterprise server stores the collected data (from individual agents) in a database and renders graphs for visual reference. The following are some of the screenshots taken from the Zabbix web interface.
- Zabbix has its own notification system that will send us proactive alerts for service downtime, higher resource usage, etc. If a Dedicated Server is utilizing more resources, it is possible that a customer should face a random service crash/interruption. Upon receiving such alerts, our technicians will take immediate action and resolve the issue. Any additional services, such as monitoring a particular website or URL, can be handled on request. The problem is usually resolved before you know anything has happened.
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3. Best effort installation of third-party tools
Are you looking to have a third-party tool on your Dedicated Server? Yes, we will try to install the third-party tool on your Server, even if we'Serverer worked on that. The support team will offer best-effort help installing such applications, programs, and software. Configuring them and further troubleshooting is the customer's responsibility. Every month, 2 hours of free admin work is offered for third-party tool installation. Unused admin work hours cannot be carried over from month to month. -
4. Operating System & Control Panel Management
We provide solutions to any issues related to the operating system and control panel elements and management of every aspect of the operating system and control panel issues. We will also install OS updates and security patches twice a year. We will send a prior notification to all managed clients. We will perform this task for the managed clients who confirm a convenient time. One free OS re-installation is offered every month. SolidCP (Control panel) and MailEnable (Mail server software) are the only Control Panel & Mail Server covered under fully managed terms. -
5. Fast response time and 24x7 Fully Managed Support
Almost every ticket is answered in 15 minutes and resolved within 6 hours by our Technicians. Under the Managed Dedicated Server contract, we offer 2 hours of free Admin work monthly. However, unlike other managed companies, who strictly restrict them to "X" amount of admin hours, we never do. We're here anytime for any reason. To sign up for this service, please get in touch with our support team. Before signing up, please read our terms of service for Fully Managed Dedicated Servers.
Per Incident Support
Our Per Incident Support services are needed if a support tech is required to log into the server via RDP or SServervanced Support is billed on a per-incident basis. An ongoing monthly support contract can be purchased at a discounted rate. For more details, please get in touch with us at sales@accuwebhosting.com. A few examples of Advanced Support are listed below:
Third-party software installs, not covered by Quick Installs
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Local Firewall configurations
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Script troubleshooting
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Database issues
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Performance troubleshooting
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Advanced IIS/Apache configurations
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Software upgrades
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Security/PCI hardening
Windows Update Management Service
In Windows Update Management Service, we will proactively install all the Windows security patches and recommended updates every month on your Windows Dedicated Server, making it less vulnerable to attacks such as ransomware.