How to attach a screen capture from the Live Chat Window?

While assisting you with the support queries, our support agents may ask you a screen capture of an error message you receive on your local computer screen. You can send the screen captures via Live chat window as follows.

  1. We assume that you have already initiated the Live chat session on AccuWebHosting.com. On the Live chat window, you will see a pin/clip icon. Click on that icon, and your local computer file explorer will be launched.

    Chat Support

  2. Browse the file you want to attach in Live chat session and click on Open button to send it.

Sometimes you want to receive the Live chat transcript on your mailbox for the future reference. Here are the steps you should follow.

  1. Click on Menu icon located on the top-left corner.

    Send Transcript

  2. Specify your email address where you want to receive the chat conversation, and click on SEND button.

    Specify Email Address


  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

Is live chat given a higher preference over support requests?

No. We maintain a common queue of support requests and chats. We attend them on a first come...

Do you provide 24 * 7 support?

Yes, we are here to assist you on 24 * 7 Basis through or helpdesk and online chat accessible...

Why am I asked for the passwords when AccuWebHosting.com has all my passwords?

We DO NOT have your passwords. The system is designed in such a way that all your passwords, once...

Why is the Phone/Email verification required to get my order approved?

The Phone/Email verification is required to prevent the fraudulent activities. We need to ensure...

Should I provide my credit card information via chat?

No. DO NOT provide your credit card information via chat.