After Successful SSL Certificate Installation, It Disappeared From IIS Server Certificates

Suppose, you want to install SSL certificate on your domain, you've obtained the SSL certificate from the Certificate Authority (CA), and installed it successfully. To verify the same, you checked the list of Server Certificates, but the certificate you just installed is not showing up in the list.

Well, IIS will list the certificates under "Server Certificates", from the Local Machine SSL store, only if these certificates have the valid private key and they are meant for Server Authentication. To fix this problem, try recovering private key of the SSL certificate.

Recover Private Key of the SSL Certificate


To recover the private key, you will need to repair the certificate by issuing the following command.

certutil –repairstore my <certificate serial number> 

Follow below steps to obtain the serial number of the certificate.
  1. Open IIS manager.
  2. Under Connections pane, select server name, and go to Server Certificate option.

    SSL Certificates

  3. Select the desired certificate, right click on certificate name and then select View option.

    View Certificate

  4. On the next screen, click on the Details tab. Here, you will see Serial Number of the certificate.

    Certificate Serial Number

Once private key is retrieved, Server Certificates menu will show up your certificate. If this does not work for you even after applying the command, then you may have to contact your web hosting provider.

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