Fix - tailwatchd service is down in WHM

One of our customers received an email from WHM that service tailwatchd is down. We have taken following steps to fix it.


Error Message

ATTENTION ATTENTION ATTENTION ATTENTION

Cpanel::TailWatch::Eximstats appears to have unprocessed SQL in /var/cpanel/sql/eximstats.sql.
When mysql is unable to execute a query they are logged for processing later. Eventually these SQL files may be handled automatically and this message will not appear. In the meantime you can execute the queries as root with something like this:
mv /var/cpanel/sql/eximstats.sql /var/cpanel/sql/eximstats.sql.tmp_working_copy
/scripts/restartsrv_tailwatchd
mysql eximstats < /var/cpanel/sql/eximstats.sql.tmp_working_copy Once you are sure all is well you can remove /var/cpanel/sql/eximstats.sql.tmp_working_copy
ATTENTION ATTENTION ATTENTION ATTENTION !!!
tailwatchd is enabled
Running, PID 32162
Driver (Active: 1) Cpanel::TailWatch::Eximstats
Driver (Active: 1) Cpanel::TailWatch::ChkServd
Driver (Active: 1) Cpanel::TailWatch::cPBandwd
Driver (Active: 1) Cpanel::TailWatch::Antirelayd


Solution


Step:1 Upon checking service status by issuing the following command, we noticed that tailwatchd service was already running but with a warning message as above.

/usr/local/cpanel/libexec/tailwatchd --status
 
Step:2 We just took the steps suggested by the WHM itself. (shown in bold format in Error Message above). We issued following 3 commands.

mv /var/cpanel/sql/eximstats.sql /var/cpanel/sql/eximstats.sql.tmp_working_copy // Rename eximstats.sql with eximstats.sql.tmp_working_copy
/scripts/restartsrv_tailwatchd // Restart the tailwatchd service and new blank eximstats.sql will be created


mysql eximstats < /var/cpanel/sql/eximstats.sql.tmp_working_copy // Restore eximstats.sql with the previously renamed file.

Step:3 After firing above commands, we checked the tailwatchd service status again by issuing the following command. It was running perfectly.

/usr/local/cpanel/libexec/tailwatchd --status

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

How to redirect cPanel/Webmail to encrypted connection [SSL]?

When you want to transmit sensitive information over the Internet, you should use HTTPS instead...

How to Install SSL Certificate on WHM/cPanel Services?

By default, all WHM/cPanel services use self signed certificate and you get warning while using...

SMTP error while using PHPMailer with GMail Authentication

Problem Statement One of our Linux VPS customer was unable to send emails through PHPMailer...

How to Create Reseller Account in WHM?

WHM allows you to create reseller accounts under your cPanel Linux VPS. To create reseller...

Fix - Unknown address error 550-Verification failed in exim

One of our Linux VPS customers faced the problem wherein the customer was unable to receive...