Fix - tailwatchd service is down in WHM

One of our customers received an email from WHM that service tailwatchd is down. We have taken following steps to fix it.


Error Message

ATTENTION ATTENTION ATTENTION ATTENTION

Cpanel::TailWatch::Eximstats appears to have unprocessed SQL in /var/cpanel/sql/eximstats.sql.
When mysql is unable to execute a query they are logged for processing later. Eventually these SQL files may be handled automatically and this message will not appear. In the meantime you can execute the queries as root with something like this:
mv /var/cpanel/sql/eximstats.sql /var/cpanel/sql/eximstats.sql.tmp_working_copy
/scripts/restartsrv_tailwatchd
mysql eximstats < /var/cpanel/sql/eximstats.sql.tmp_working_copy Once you are sure all is well you can remove /var/cpanel/sql/eximstats.sql.tmp_working_copy
ATTENTION ATTENTION ATTENTION ATTENTION !!!
tailwatchd is enabled
Running, PID 32162
Driver (Active: 1) Cpanel::TailWatch::Eximstats
Driver (Active: 1) Cpanel::TailWatch::ChkServd
Driver (Active: 1) Cpanel::TailWatch::cPBandwd
Driver (Active: 1) Cpanel::TailWatch::Antirelayd


Solution


Step:1 Upon checking service status by issuing the following command, we noticed that tailwatchd service was already running but with a warning message as above.

/usr/local/cpanel/libexec/tailwatchd --status

 
Step:2 We just took the steps suggested by the WHM itself. (shown in bold format in Error Message above). We issued following 3 commands.

mv /var/cpanel/sql/eximstats.sql /var/cpanel/sql/eximstats.sql.tmp_working_copy // Rename eximstats.sql with eximstats.sql.tmp_working_copy
/scripts/restartsrv_tailwatchd // Restart the tailwatchd service and new blank eximstats.sql will be created


mysql eximstats < /var/cpanel/sql/eximstats.sql.tmp_working_copy // Restore eximstats.sql with the previously renamed file.


Step:3 After firing above commands, we checked the tailwatchd service status again by issuing the following command. It was running perfectly.

/usr/local/cpanel/libexec/tailwatchd --status

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

Fix :: file open /home/user/etc/domainname/passwd failed with error no such file or directory

Problem Statement Getting error while creating an email account from cPanel. Error Message...

Fix - cPanel Account Restore Failed: Failed to create the account. A database owner with the name “cpaneluser” already exists

One of our customers was migrated from another cPanel host. While restoring his account to our...

How to set the backup configuration in WHM?

You should consider taking the Backup of your cPanel data at a regular interval. cPanel provides...

How to set limited privileges to a reseller account in WHM?

After creating Reseller account in WHM, the most important part is to set Reseller privileges....

How to Set the Server Time Zone in WHM?

We deliver Linux VPS with default Timezone i.e. MST – Mountain Standard Time. You may need to...