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No. We maintain a common queue of support requests and chats. We attend them on a first come first serve basis. At time, we also give higher priority to the issues first that demand our immediate attention.
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Do International Sanctions affect your services?
We don't do any business with a country having international sanctions. If any of our customer is...
Why I am being asked to submit the ticket, when I seek support through live chat?
Sometimes, we need written confirmation for Admin/billing tasks from the registered email...
How much bandwidth do I need?
You can figure out estimated bandwidth usage of your domain using below terms: Average Bandwidth...
Should I provide my credit card information via chat?
No. DO NOT provide your credit card information via chat.
After submitting a support ticket, If I initiate the chat session, will it make my issue to be resolved any earlier?
No. Kindly note that if you have raised a support request then we are already working on it....