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Sometimes, we need written confirmation for Admin/billing tasks from the registered email address. In some technical cases, we may not be able to fix the issues over Live Chat and we may need to put more efforts in the investigation. In peak hours, all of our Live Chat operators might be engaged in multiple chat sessions and they could not spare more time in thorough investigation. In all such cases, we prefer you to write us a support ticket.
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How to attach a screen capture from the Live Chat Window?
While assisting you with the support queries, our support agents may ask you a screen capture of...
How much bandwidth do I need?
You can figure out estimated bandwidth usage of your domain using below terms: Average Bandwidth...
Why am I asked for the passwords when AccuWebHosting.com has all my passwords?
We DO NOT have your passwords. The system is designed in such a way that all your passwords, once...
After submitting a support ticket, If I initiate the chat session, will it make my issue to be resolved any earlier?
No. Kindly note that if you have raised a support request then we are already working on it....
Should I provide my credit card information via chat?
No. DO NOT provide your credit card information via chat.