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Sometimes, we need written confirmation for Admin/billing tasks from the registered email address. In some technical cases, we may not be able to fix the issues over Live Chat and we may need to put more efforts in the investigation. In peak hours, all of our Live Chat operators might be engaged in multiple chat sessions and they could not spare more time in thorough investigation. In all such cases, we prefer you to write us a support ticket.
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Should I provide my username and password in live chat?
Yes, kindly provide them if our operator requests you. Once your issue is resolved, please change...
Is live chat given a higher preference over support requests?
No. We maintain a common queue of support requests and chats. We attend them on a first come...
How to share your computer screen with Accuwebhosting chat agent?
This article will help you on how to share your local system screen with Accuwebhosting chat...
Do you guys offer phone support? What is phone support number?
Yes, you can call at our toll free number (877) 767 4678 for sales/billing or emergency technical...
LINUX VPS SUPPORT OPTIONS
AccuWebHosting.com strives for the highest level of support available. To continue to offer the...