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Sometimes, we need written confirmation for Admin/billing tasks from the registered email address. In some technical cases, we may not be able to fix the issues over Live Chat and we may need to put more efforts in the investigation. In peak hours, all of our Live Chat operators might be engaged in multiple chat sessions and they could not spare more time in thorough investigation. In all such cases, we prefer you to write us a support ticket.
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Is live chat given a higher preference over support requests?
No. We maintain a common queue of support requests and chats. We attend them on a first come...
How much bandwidth do I need?
You can figure out estimated bandwidth usage of your domain using below terms: Average Bandwidth...
Do you guys offer phone support? What is phone support number?
Yes, you can call at our toll free number (877) 767 4678 for sales/billing or emergency technical...
Why is the Phone/Email verification required to get my order approved?
The Phone/Email verification is required to prevent fraudulent activities. We need to ensure that...
Do you provide 24 * 7 support?
Yes, we are here to assist you on 24 * 7 Basis through or helpdesk and online chat accessible...