Why I am being asked to submit the ticket, when I seek support through live chat?

Sometimes, we need written confirmation for Admin/billing tasks from the registered email address. In some technical cases, we may not be able to fix the issues over Live Chat and we may need to put more efforts in the investigation. In peak hours, all of our Live Chat operators might be engaged in multiple chat sessions and they could not spare more time in thorough investigation. In all such cases, we prefer you to write us a support ticket.

  • 1 Users Found This Useful

Was this answer helpful?

Related Articles

Do International Sanctions affect your services?

We don't do any business with a country having international sanctions. If any of our customer is...

Windows Dedicated Server Support Options

AccuWebHosting.com strives for the highest level of support available. To continue to offer the...

Should I provide my username and password in live chat?

Yes, kindly provide them if our operator requests you. Once your issue is resolved, please change...

LINUX VPS SUPPORT OPTIONS

AccuWebHosting.com strives for the highest level of support available. To continue to offer the...

Why is the Phone/Email verification required to get my order approved?

The Phone/Email verification is required to prevent the fraudulent activities. We need to ensure...