Articles


 Can I Access SmarterMail using my Sub-domain?

Yes, you can access the SmarterMail of your VPS through the sub-domain like...

 Can I Monitor and Login To User's Account As SmarterMail Administrator?

Yes, you can monitor and login to user's mailboxes as SmarterMail administrator using Impersonate...

 Do You Have A SmarterMail Demo Account?

SmarterMail provides flexible email server for individuals, small businesses, and...

 Error : Page: /Login.aspx Message: The page or resource that you are accessing is unavailable or an error has occurred. The error occurred at 8:34:30AM and has been logged. Please contact your administrator.

This error generally occurs when SmarterMail service is unavailable. Follow below mentioned...

 Fix - mailbox is full - retry timeout exceeded in SmarterMail

Sometimes, your mailboxes do not receive new emails and senders receive an error message stating...

 Fix :: Email Forwarding do not work in SmarterMail Mail Server

Problem Statement Email forwarding not working in SmarterMail. Solution We have set the email...

 How do I login to SmarterMail admin panel?

This article will guide you on how to login to SmarterMail admin panel. You can obtain login...

 How do I transfer bulk emails from one folder to another in SmarterMail?

Sometimes, we need to transfer big number of emails from one folder to another folder. You may...

 How to activate SmarterMail license?

Normally, you would not need to activate SmarterMail license at your end because we deliver...

 How to add domain in SmarterMail manually?

Sometimes customers choose to order Windows VPS without any control panel. In this case, the...

 How to allow SmarterMail administrator login from specific IP addresses?

It's a good idea to restrict SmarterMail admin login only from specific (in house) IP address....

 How to change SmarterMail URL for domains like "mail.domain.com"?

By default, SmarterMail webmail service is configured on port 9998 and accessible at URL...

 How to Change TimeZone in SmarterMail?

This article will assist you to change timezone for a mail domain and a user from SmarterMail....

 How to check disk usage of email accounts in SmarterMail?

Disk usage report of individual accounts will help you to identify those users who are using the...

 How to Check Disk Usage of Mail Domain in SmarterMail?

Mail domain disk space report will help you to identify those users who are using the most disk...

 How to check the status of SmarterMail services?

Sometimes the improper status for SmarterMail services can cause email sending/receiving failure....

 How to check/monitor email traffic from SmarterMail admin?

Following are the steps to check/monitor email traffic from SmarterMail admin login: Login to...

 How to clear spool of SmarterMail server?

Please follow the below mentioned steps to clear the spool of a SmarterMail server. Login...

 How to configure SmarterMail to reduce incoming and outgoing spam emails

SmarterMail can be configured to reduce Incoming and Outgoing spam emails upto 90-95% with its...

 How to Configure SSL/TLS to Secure SmarterMail?

This article describes how to secure SmarterMail server by configuring SSL/TLS. NOTE: Before...

 How to create a new email account in SmarterMail?

If you are using any control panel (WebsitePanel, Plesk) configured on your Windows VPS, we...

 How to create an email address signature in SmarterMail?

A signature is basically used to identify a person from its distinctive way. SmarterMail's email...

 How to Delete an Email Account From SmarterMail?

Following article will assist you to delete an email account from SmarterMail. Login to...

 How to edit user quota/mail box size limit in SmarterMail?

Following tutorial will assist you to modify the user quota/mailbox quota from SmarterMail....

 How to enable/disable greylisting from SmarterMail?

This article will show you the steps to disable the greylisting from SmarterMail. Before we...

 How to Modify Mail Domain Disk Space Quota in SmarterMail?

This tutorial will assist you to modify domain diskspace quota from SmarterMail. This article is...

 How to override Spam Filtering settings for particular email account?

Following are the steps to override Spam Filtering setting for particular email account:...

 How to reset SmarterMail admin password?

Following article will guide you to reset the SmarterMail admin password. We assume that you have...

 How to reset the password of SmarterMail if you forgot the current password?

When you are unable to remind the password of SmarterMail admin user, you can follow these steps...

 How to resolve Server Error '/' in Application in SmarterMail?

Sometimes, you will receive an error in SmarterMail after upgrading its version. This might occur...

 How to set Content filtering from SmarterMail web interface?

Following are the steps to set Content filtering from SmarterMail web interface: Login to your...

 How to set Email Throttling from SmarterMail?

Email throttling allows system administrators to limit the number of emails transmitted from...

 How to set up SmarterMail website in IIS server?

To setting up SmarterMail as an IIS website, you need following things to be installed in your...

 How to setup SmarterMail as a backup MX server?

Suppose your primary mail server goes down at that time your users are unable to receive incoming...

 How to Upgrade SmarterMail Version?

This article describes how to perform minor and major upgrade in SmarterMail. SmarterMail Minor...

 How to whitelist email address/domain in SmarterMail?

SmarterMail allows you to whitelist the email addresses or entire domain, bypassing all spam...

 Is It possible to add external email account to my smartermail account?

Yes, it is possible to add external email accounts in SmarterMail for the domains which are not...

 Unable to access SmarterMail web interface

The webmail interface of SmarterMail communicates with SmarterMail service by two different...

 What is double Opt-In email list?

You might hear us talk too much about double opt-in list in trouble tickets. You may not...

 Why does the subject prefix SPAM-LOW appear in each email I receive?

If you see the word SPAM in the subject line of receiving emails, it indicates that SmarterMail...

 Why My Emails Are Being Received Late in Inbox?

Problem Emails are being received too late in SmarterMail mail boxes. Resolution The following...