For the security reasons, we recently enabled FTP over SSL/TLS on our Shared Linux servers. Plain text authentication (Clear Text Session) will no longer work on our Linux servers. For the Linux users we would suggest to use FTP client like FileZilla, CuteFTP to upload their web contents. Below mentioned are the instructions to upload files/folders using FileZilla FTP client:
Create Site
- Go to File >> Site Manager >> New Site.
- Following are the required details to fill up.
- Host: Enter Hostname(i.e. ftp.yourdomain.com) or IP address which we have sent in Welcome e-mail.
- Port: 21 (Default FTP port is 21, you can also keep it blank).
- Protocol: FTP - File Transfer Protocol.
- Encryption: Select Required explicit FTP over TLS from dropdown list.
- Logon Type: Select Normal from the dropdown list.
- User: Your FTP username.
- Password: Your FTP Password.
- Click on Connect button, if you wish to temporary connect otherwise click on OK button to save the details.
Dialog box with Unknown Certificate
- Once you click on connect button, it will ask for the certificate trust. Mark the checkbox "Always trust Certificate in future sessions"
- Click on OK button.
If you are still unable to connect using the provided steps, you can submit the ticket from client area. You can also initiate a chat session from our website.
