For Wordpress admin account when you try to reset a lost password, You may get the error "Could not save password reset key to database"
This will cause the Wordpress account locked. As it is a simple Wordpress related issue, you don't need to worry. It will give such error while the WordPress account faces an issue to write on your Database due to low disk space.
There are 2 options to fix this issue. You can either increase the Disk space of your cPanel account or remove the unwanted content. By Default, the WP-content folder of Wordpress will store all the content. You can remove the unwanted files/folders from the wp-content to free up the disk space.
Please refer to the following steps to remove files and folders from the wp-content folder in Wordpress with cPanel.
IMP Note: We strongly recommend to take your whole Wordpress account Backup in separate Disk before making any changes.
- Login to your cPanel account.
- Click on File Manager.
- Navigate to your Wordpress and click on wp-content.
- Here you will see your content. Check and Remove the unwanted content for your Wordpress and remove it.
- Now, go again to reset the WordPress password. It should work fine.