R1Soft : An error occurred while loading the hcpdriver module

R1soft CDP backup allows for full server backup and you can use it to perform the bare metal restoration.

If you have upgraded Kernal version on your server then you might face the following error while running the backup.

An exception occurred during the request. The replication driver was not detected (detail: An error occurred while loading the hcpdriver module, please check your system logs; Please run “r1soft-setup –get-module ” on your Agent to install one.

 

Run the following command to load the hcp driver.

lsmod | grep hcp

If it returns with no value, this means hcp driver is not installed on your machine so proceed with the below steps.

  1. You will need to verify the kernel version.

uname -r
  1. Now, Verify Kernel-devel & Kernel-headers packages. It should match with installed Kernel version.

rpm -qa | grep kernel
  1. Install the matching version, if it is not installed. Run the following command for this.

r1soft-setup --get-module
r1soft-setup --get-module --no-binary
  1. Restart the CDP agent once.

/etc/init.d/cdp-agent restart
  1. Run the following command to load the hcp driver again.

lsmod | grep hcpdriver

You will see the value in return. Backup should be run fine using R1Soft now.

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

Do You Provide GUI With VPS or Just a Command Line?

Yes, we do provide GUI environment with all our Windows VPS plans. However, in Linux VPS, you...

How to install ISPConfig on Ubuntu 18.04?

This article will help you on how to install ISPConfig on Ubuntu 18.04. ISPConfig is an open...

How to Move Accounts From One cPanel Server To Another cPanel server?

cPanel facilitates you with the built-in Transfer Tools which allow you to migrate your existing...

How to Install and Configure Fail2ban on Ubuntu?

You require to protect your server from a Brute force attack from the internet. You can do it...

How to Protect GRUB with Password in Linux ?

GRUB called as Grand Unified Bootloader is a default Boot loader on Unix OS. In a Linux system,...