NAMESERVER TICKET HELP

COMMANDS 

1. Check current nameservers of domain
- host -t NS domain.com (command line) - OR -
- dig domain.com NS +short (command line)

- https://intodns.com/domain.com (web based) - OR -
- https://www.accuwebhosting.com/resources/show-dns-records?q=

2. Check propogation
- https://www.whatsmydns.net (web based)
- dig domain.com NS +short (command line)

NS Problem Checking Steps

1. Problem with nameservers pointing or domain not resolving the IP
Verify that the nameservers are pointing to AccuWeb Shared, VPS or Dedicated servers
- If the domain.com is pointing to AccuWeb VPS or Dedicated servers, make sure that there is an A record of ns1 and ns2 in the domain.com DNS zone.
- If the domain.com is cloudflare nameservers, client will have to check their cloudflare account to fix the problem.
(Note: We can ask for cloudflare login to check and fix the issue)
- if the domain.com has third party nameservers, client will have to look at the DNS zone they are using

2. Problems with nameserver registration
Verify if the domain is registered with AccuWeb, we can register and change the nameservers from ourside
- if the domain is not registered with AccuWeb, we can get the login details of their domain control panel and correct the nameservers
- if client doesn't have access of domain control panel, we can register the domain through accu15.com DNS.

3. Problem with already working nameservers stopped
- Check the domain expiery
- Domain may be suspended due to any change in contact information not verified
- If the domain has nameservers of some other domain, the other domain may be expired. Check expiery of that other domain.
- If the domain has nameservers of some other domain, the other domain may have changed thier IP
You can check the domain status from below
http://whois.domaintools.com/

 

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