Fix cPanel Error -The Email Account Already Exists

Sometimes, you add an email account from cPanel, and you get an error message The Email Account Already Exists. You go through the existing email accounts list and make sure that email account you are trying to add actually does not exist.

Why cPanel is not allowing to add non-existing email account and if it exists why it is not showing up in list. well, here is the solution for this strange problem.

cPanel Email Account Already Exists Error


Solution


As the error description implies, the first and obvious reason of this error is, you are attempting to add an existing email account. The second reason is, you attempted to delete this email account earlier which turned into an error. This removed an email account physically, but it left the traces in log and config files. To fix this take following steps.

  1. Login to your Linux machine via SSH as root user.
  2. Navigate to the following path, locate and remove email account folder in question.

    /home/domainco/mail/domain.com 
  3. Similarly, navigate to the following path, open passwd file with editor of your choice. Remove email account entry from that file and save it.

    /home/domainco/etc/domain.com

        Facing an issue with cPanel update. Please refer to cPanel > Rebuild RPM for more details.

  • 1 Users Found This Useful

Was this answer helpful?

Related Articles

How to Change LiteSpeed WebServer Port on cPanel?

Please refer to the following steps to change the LiteSpeed WebServer Port on cPanel. Login to...

How to fix su USER Fails With "su: cannot create child process: Resource temporarily unavailable" Error in CloudLinux?

You may face the below error while switching the accounts using su command. su accutest su:...

How To install Nginx on CentOS 7?

Nginx is a Web server that can be installed on Linux Server. You may have heard about Apache Web...

How to Install OpenJDK JAVA 11/8 on Ubuntu?

You can follow this tutorial to install JAVA OpenJDK in all the Ubuntu versions. Following are...

How to modify the maximum number of POP3 connections in WHM/cPanel?

In case, you are getting the error Error – Maximum number of connections from user+IP exceeded...