How to whitelist email address/domain in SmarterMail?

SmarterMail allows you to whitelist the email addresses or entire domain, bypassing all spam filtering rules you've set. This feature is more useful when your legitimate emails are being flagged as Spam, and you don't want to lose your important emails. To whitelist the email addresses, you just need to add senders or entire domain in Trusted Senders list. Thus, any email received from the Trusted Senders will be landed directly into your inbox, without being filtered. Note that, Trusted Senders feature won't bypass the existing content filtering rules.

  1. Login to SmarterMail interface with your email account.
  2. On SmarterMail screen, click on Settings menu from the left-hand side navigation menu.

    SmarterMail Settings

  3. Expand the My Settings folder and then click on Trusted Senders.

    Trusted Senders


  4. Click the New button to add new Trusted Sender.

    New Trusted Sender

  5. Specify the email addresses or domains you want to whitelist, one in a line. Click on Save button to save the changes.

    Add Trusted Sender

  6. Once your Trusted Senders are added, you would see them listed as follows.

    Trusted Senders List

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

How to check disk usage of email accounts in SmarterMail?

Disk usage report of individual accounts will help you to identify those users who are using the...

Configure SMTP Blocking to Prevent Outgoing Spam on Smartermail 16.

SmarterMail provides an option for the mail administrators to configure the spam checks on...

Why My Emails Are Being Received Late in Inbox?

Problem Emails are being received too late in SmarterMail mail boxes. Resolution The following...

Why does the subject prefix SPAM-LOW appear in each email I receive?

If you see the word SPAM in the subject line of receiving emails, it indicates that SmarterMail...

What is double Opt-In email list?

You might hear us talk too much about double opt-in list in trouble tickets. You may not...