How to whitelist email address/domain in SmarterMail?

SmarterMail allows you to whitelist the email addresses or entire domain, bypassing all spam filtering rules you've set. This feature is more useful when your legitimate emails are being flagged as Spam, and you don't want to lose your important emails. To whitelist the email addresses, you just need to add senders or entire domain in Trusted Senders list. Thus, any email received from the Trusted Senders will be landed directly into your inbox, without being filtered. Note that, Trusted Senders feature won't bypass the existing content filtering rules.

  1. Login to SmarterMail interface with your email account.
  2. On SmarterMail screen, click on Settings menu from the left-hand side navigation menu.

    SmarterMail Settings

  3. Expand the My Settings folder and then click on Trusted Senders.

    Trusted Senders


  4. Click the New button to add new Trusted Sender.

    New Trusted Sender

  5. Specify the email addresses or domains you want to whitelist, one in a line. Click on Save button to save the changes.

    Add Trusted Sender

  6. Once your Trusted Senders are added, you would see them listed as follows.

    Trusted Senders List

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

How to activate SmarterMail license?

Normally, you would not need to activate SmarterMail license at your end because we deliver...

How do I login to SmarterMail16 admin panel?

This article will help you to login to SmarterMail 16 admin panel. You have to collect the...

How to set up SmarterMail website in IIS server?

To setting up SmarterMail as an IIS website, you need following things to be installed in your...

How to enable or disable Graylisting from the SmarterMail16 by login as a domain administrator?

This article will guide you how to enable or disable Graylisting from the SmarterMail by login as...

How to check the status of SmarterMail services?

Sometimes the improper status for SmarterMail services can cause email sending/receiving failure....