How to whitelist email address/domain in SmarterMail?

SmarterMail allows you to whitelist the email addresses or entire domain, bypassing all spam filtering rules you've set. This feature is more useful when your legitimate emails are being flagged as Spam, and you don't want to lose your important emails. To whitelist the email addresses, you just need to add senders or entire domain in Trusted Senders list. Thus, any email received from the Trusted Senders will be landed directly into your inbox, without being filtered. Note that, Trusted Senders feature won't bypass the existing content filtering rules.

  1. Login to SmarterMail interface with your email account.
  2. On SmarterMail screen, click on Settings menu from the left-hand side navigation menu.

    SmarterMail Settings

  3. Expand the My Settings folder and then click on Trusted Senders.

    Trusted Senders


  4. Click the New button to add new Trusted Sender.

    New Trusted Sender

  5. Specify the email addresses or domains you want to whitelist, one in a line. Click on Save button to save the changes.

    Add Trusted Sender

  6. Once your Trusted Senders are added, you would see them listed as follows.

    Trusted Senders List

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

Is It possible to add external email account to my smartermail account?

Yes, it is possible to add external email accounts in SmarterMail for the domains which are not...

Why does the subject prefix SPAM-LOW appear in each email I receive?

If you see the word SPAM in the subject line of receiving emails, it indicates that SmarterMail...

Fix - mailbox is full - retry timeout exceeded in SmarterMail

Sometimes, your mailboxes do not receive new emails and senders receive an error message stating...

How to check disk usage of email accounts in SmarterMail?

Disk usage report of individual accounts will help you to identify those users who are using the...

Fix :: Email Forwarding do not work in SmarterMail Mail Server

Problem Statement Email forwarding not working in SmarterMail. Solution We have set the email...