Fix - cPanel Account Restore Failed: Failed to create the account. A database owner with the name “cpaneluser” already exists

One of our customers was migrated from another cPanel host. While restoring his account to our cPanel server, we received the following error.

Error Message


Account Restore Failed: “Account failure: Failed to create the account: A database owner with the name “cpaneluser” already exists.”

Solution

  1. Login to cPanel server via SSH with root privileges.
  2. Navigate to directory /var/cpanel/databases.
  3. Locate the file namely cpaneluser.json and cpaneluser.json.lock and move them to another folder.
  4. Try to restore cPanel account again. In several cases, moving cpaneluser.cache and cpaneluser.yaml files to some other folder also fixed the problem.

Note: Here cpaneluser is the symbolic cPanel user. While you follow above steps, you should look for the files with your actual cPanel username.


  • 1 Users Found This Useful

Was this answer helpful?

Related Articles

How to Create Reseller Account from WHM?

WHM allows you to create reseller accounts under your cPanel Linux VPS. To create reseller...

How to Set the Server Time Zone in WHM?

We deliver Linux VPS with default Timezone i.e. MST – Mountain Standard Time. You may need to...

How to set limited privileges to a reseller account in WHM?

After creating Reseller account in WHM, the most important part is to set Reseller privileges....

Fix - tailwatchd service is down in WHM

One of our customers received an email from WHM that service tailwatchd is down. We have taken...

How to install ConfigServer Firewall in Linux VPS?

The ConfigServer Firewall - CSF is one of the most popular and advanced firewall suite available...