Fix - cPanel Account Restore Failed: Failed to create the account. A database owner with the name “cpaneluser” already exists

One of our customers was migrated from another cPanel host. While restoring his account to our cPanel server, we received the following error.

Error Message


Account Restore Failed: “Account failure: Failed to create the account: A database owner with the name “cpaneluser” already exists.”

Solution

  1. Login to cPanel server via SSH with root privileges.
  2. Navigate to directory /var/cpanel/databases.
  3. Locate the file namely cpaneluser.json and cpaneluser.json.lock and move them to another folder.
  4. Try to restore cPanel account again. In several cases, moving cpaneluser.cache and cpaneluser.yaml files to some other folder also fixed the problem.

Note: Here cpaneluser is the symbolic cPanel user. While you follow above steps, you should look for the files with your actual cPanel username.

Facing an issue with cPanel update? Please refer to cPanel > Rebuild RPM for more details.

Related Articles

Fix :: Unable to add domain in cPanel that points to some other server

Problem Statement Unable to add domain (which is not pointing to cPanel server.) in cPanel...

How to install ConfigServer Firewall in Linux VPS?

The ConfigServer Firewall - CSF is one of the most popular and advanced firewall suite available...

How to Create Reseller Account from WHM?

WHM allows you to create reseller accounts under your cPanel Linux VPS. To create reseller...

How to Install SSL Certificate on WHM/cPanel Services?

By default, all WHM/cPanel services use self signed certificate and you get warning while using...

How to install CloudFlare cPanel plugin in Linux VPS?

CloudFlare plugin integrates CloudFlare services with cPanel server and allows your customers to...

  • 1 Users Found This Useful

Was this answer helpful?