Fix - cPanel Account Restore Failed: Failed to create the account. A database owner with the name “cpaneluser” already exists

One of our customers was migrated from another cPanel host. While restoring his account to our cPanel server, we received the following error.

Error Message


Account Restore Failed: “Account failure: Failed to create the account: A database owner with the name “cpaneluser” already exists.”

Solution

  1. Login to cPanel server via SSH with root privileges.
  2. Navigate to directory /var/cpanel/databases.
  3. Locate the file namely cpaneluser.json and cpaneluser.json.lock and move them to another folder.
  4. Try to restore cPanel account again. In several cases, moving cpaneluser.cache and cpaneluser.yaml files to some other folder also fixed the problem.
Note: Here cpaneluser is the symbolic cPanel user. While you follow above steps, you should look for the files with your actual cPanel username.

  • 1 Users Found This Useful

Was this answer helpful?

Related Articles

Fix :: file open /home/user/etc/domainname/passwd failed with error no such file or directory

Problem Statement Getting error while creating an email account from cPanel. Error Message...

How to install CloudFlare cPanel plugin in WHM?

CloudFlare plugin integrates CloudFlare services with cPanel server and allows your customers to...

Fix - tailwatchd service is down in WHM

One of our customers received an email from WHM that service tailwatchd is down. We have taken...

How to Install ClamAV plugin from WHM?

ClamAV is a one of the most popular open source antivirus plugin available for cPanel servers....

Fatal error: Call to undefined function mysqli_connect() in /home/user/public_html/includes/connection.php

Error Message Fatal error: Call to undefined function mysqli_connect() in...