A subdomain that I have created isn't working.

Please note that subdomain requires DNS propagation and it may take upto 24 hours. If DNS propagation has taken more than 24 hours, the first thing you should check is; whether subdomain is added correctly or not. Please refer to following video tutorials to create a subdomain using either cPanel OR WebsitePanel:



If you believe that subdomain has been correctly added, determine if the created subdomain is resolving to server IP address. Run following commands from Windows command prompt/Linux terminal.

dig subdomain.domain.name
OR
ping subdomain.domain.name

Above web diagnosis tools will tell you if created subdomain is correctly resolving to web server's IP address. If not, you should check with DNS zone of the subdomain. Go to DNS zone of your subdomain and determine if it has an appropriate A records with correct IP address. 



If your subdomain still does not work, you can contact our support team at any time.
  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

Is HTML5 Supported in Your Servers?

Since HTML content has nothing to do with the web server, there are no special requirements...

What is the path of home directory in Windows and Linux Shared Hosting plans?

For Linux users, the path of home directory is /home/username/public_html.For Windows users, the...

How to Reduce Spam in cPanel Hosting?

Nowadays Spam has become major annoyance with day to day email communications. You may have seen...

How do I Switch to Managed WordPress Hosting from Existing Shared Hosting Plan?

Existing Windows Shared Hosting Customers We offer Windows Shared Hosting plans on IIS web...

How to Install WordPress Manually in Linux Shared Hosting?

We offer one click installer Softaculous to our Linux Shared Hosting customers to install popular...