A subdomain that I have created isn't working.

Please note that subdomain requires DNS propagation and it may take upto 24 hours. If DNS propagation has taken more than 24 hours, the first thing you should check is; whether subdomain is added correctly or not. Please refer to following video tutorials to create a subdomain using either cPanel OR WebsitePanel:



If you believe that subdomain has been correctly added, determine if the created subdomain is resolving to server IP address. Run following commands from Windows command prompt/Linux terminal.

dig subdomain.domain.name
OR
ping subdomain.domain.name

Above web diagnosis tools will tell you if created subdomain is correctly resolving to web server's IP address. If not, you should check with DNS zone of the subdomain. Go to DNS zone of your subdomain and determine if it has an appropriate A records with correct IP address. 



If your subdomain still does not work, you can contact our support team at any time.
  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

Do you allow port scanning in any hosting plans?

No, we do not allow port scanning in any of our Web Hosting plans. Get Windows VPS

How do I Switch to Managed WordPress Hosting from Existing Shared Hosting Plan?

Existing Windows Shared Hosting Customers We offer Windows Shared Hosting plans on IIS web...

How to install Invoice Ninja using Softaculous?

Softaculous is an application installer of cPanel. We can install Invoice Ninja through...

What is the procedure to transfer my web hosting from other web hosting provider to AccuWebHosting.com?

Following article will assist you to transfer your websites to AccuWebHosting server. According...

Parse ASP pages as normal Text/HTML in cPanel server using MIME type

Problem statement One of our customers had some old .ASP file names on his website. The web...