A subdomain that I have created isn't working.

Please note that subdomain requires DNS propagation and it may take upto 24 hours. If DNS propagation has taken more than 24 hours, the first thing you should check is; whether subdomain is added correctly or not. Please refer to following video tutorials to create a subdomain using either cPanel OR WebsitePanel:



If you believe that subdomain has been correctly added, determine if the created subdomain is resolving to server IP address. Run following commands from Windows command prompt/Linux terminal.

dig subdomain.domain.name
OR
ping subdomain.domain.name

Above web diagnosis tools will tell you if created subdomain is correctly resolving to web server's IP address. If not, you should check with DNS zone of the subdomain. Go to DNS zone of your subdomain and determine if it has an appropriate A records with correct IP address. 



If your subdomain still does not work, you can contact our support team at any time.
  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

How to Install Sample Data in Magento?

This tutorial will teach you how to install Magento E-Commerce website with sample data (demo...

What is Entry Process Limit in Linux Shared Hosting?

An Entry Process is the number of PHP scripts you can run at a time. Our Shared Hosting and...

Cpanel Email Account create Error: No specific error was returned with the failed API Call

Email account creation from Cpanel results in this error. Generally, this error is encountered...

How could I find which ports are opened on my hosted site?

If your website is hosted on a shared hosting, you will have to contact us to check whether a...

Fix :: FTP Error at FileZilla FTP Client : "Could not connect to server"

Problem Statement Getting an error after initialization of TLS in FileZilla Error Message FTP:...