A subdomain that I have created isn't working.

Please note that subdomain requires DNS propagation and it may take upto 24 hours. If DNS propagation has taken more than 24 hours, the first thing you should check is; whether subdomain is added correctly or not. Please refer to following video tutorials to create a subdomain using either cPanel OR SolidCP:

 



If you believe that subdomain has been correctly added, determine if the created subdomain is resolving to server IP address. Run following commands from Windows command prompt/Linux terminal.

dig subdomain.domain.name
OR
ping subdomain.domain.name

Above web diagnosis tools will tell you if created subdomain is correctly resolving to web server's IP address. If not, you should check with DNS zone of the subdomain. Go to DNS zone of your subdomain and determine if it has appropriate A records with the correct IP address. 

 



If your subdomain still does not work, you can contact our support team at any time.

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

How to run ClamAV virus scan from cPanel?

We have installed ClamAV anti-virus plugin in our Linux Shared Server. Each cPanel user is...

How to Install WordPress Manually in Linux Shared Hosting?

We offer one click installer Softaculous to our Linux Shared Hosting customers to install popular...

How to Install Magento Manually?

Magento CMS can be installed either through Softaculous one click installer or via manual...

What is the path to sendmail in Linux Shared Hosting?

The path to send email is /usr/sbin/sendmail.Note: It is recommended to use bulk email validation...

How Much Email Disk Space Do I Get With Shared Hosting Plans?

Linux Shared Hosting   With Linux Shared Hosting plans, you don't have separate email...