A subdomain that I have created isn't working.

Please note that subdomain requires DNS propagation and it may take upto 24 hours. If DNS propagation has taken more than 24 hours, the first thing you should check is; whether subdomain is added correctly or not. Please refer to following video tutorials to create a subdomain using either cPanel OR WebsitePanel:



If you believe that subdomain has been correctly added, determine if the created subdomain is resolving to server IP address. Run following commands from Windows command prompt/Linux terminal.

dig subdomain.domain.name
OR
ping subdomain.domain.name

Above web diagnosis tools will tell you if created subdomain is correctly resolving to web server's IP address. If not, you should check with DNS zone of the subdomain. Go to DNS zone of your subdomain and determine if it has an appropriate A records with correct IP address. 



If your subdomain still does not work, you can contact our support team at any time.
  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

Do you have any limits for setting up Cron jobs or schedule tasks?

Windows Shared Hosting Plans:We do not offer cron jobs in Windows shared hosting plans. Linux...

AccuWebHosting Offers PHP 7 Hosting

If you are following recent PHP developments, you must be aware of the latest PHP version (PHP 7)...

How could I find which ports are opened on my hosted site?

If your website is hosted on a shared hosting, you will have to contact us to check whether a...

Parse ASP pages as normal Text/HTML in cPanel server using MIME type

Problem statement One of our customers had some old .ASP file names on his website. The web...

How to Install Sample Data in Magento?

This tutorial will teach you how to install Magento E-Commerce website with sample data (demo...