A subdomain that I have created isn't working.

Please note that subdomain requires DNS propagation and it may take upto 24 hours. If DNS propagation has taken more than 24 hours, the first thing you should check is; whether subdomain is added correctly or not. Please refer to following video tutorials to create a subdomain using either cPanel OR SolidCP:

 



If you believe that subdomain has been correctly added, determine if the created subdomain is resolving to server IP address. Run following commands from Windows command prompt/Linux terminal.

dig subdomain.domain.name
OR
ping subdomain.domain.name

Above web diagnosis tools will tell you if created subdomain is correctly resolving to web server's IP address. If not, you should check with DNS zone of the subdomain. Go to DNS zone of your subdomain and determine if it has appropriate A records with the correct IP address. 

 



If your subdomain still does not work, you can contact our support team at any time.

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

Do you have any limits for setting up Cron jobs or schedule tasks?

Windows Shared Hosting Plans:We do not offer cron jobs in Windows shared hosting plans. Linux...

How to Repair MySQL Database from cPanel WHM and phpMyadmin

This article describes how to repair MySQL database using cPanel, WHM and phpMyAdmin. Repair...

Default Files and Folders in cPanel Account

While we create new account in cPanel, you may find following default files and folders:...

How do I add new domain in Linux Shared Hosting plan?

You can add new domain to multiple domain Linux Shared Hosting plan through "Addon Domain"...

Fix :: file_load_file(): wrapper is disabled in the server configuration by allow_url_fopen

Error Message wrapper is disabled in the server configuration Solution Below are the steps to...