A subdomain that I have created isn't working.

Please note that subdomain requires DNS propagation and it may take upto 24 hours. If DNS propagation has taken more than 24 hours, the first thing you should check is; whether subdomain is added correctly or not. Please refer to following video tutorials to create a subdomain using either cPanel OR WebsitePanel:



If you believe that subdomain has been correctly added, determine if the created subdomain is resolving to server IP address. Run following commands from Windows command prompt/Linux terminal.

dig subdomain.domain.name
OR
ping subdomain.domain.name

Above web diagnosis tools will tell you if created subdomain is correctly resolving to web server's IP address. If not, you should check with DNS zone of the subdomain. Go to DNS zone of your subdomain and determine if it has an appropriate A records with correct IP address. 



If your subdomain still does not work, you can contact our support team at any time.
  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

What Software Do You Use for Webmail?

Windows Shared Hosting With all Windows Shared Hosting plans, we offer SmarterMail as a mail...

Cpanel Email Account create Error: No specific error was returned with the failed API Call

Email account creation from Cpanel results in this error. Generally, this error is encountered...

I am having an upload error. What is maximum upload limit in Shared Hosting?

Linux Shared Hosting In Linux Shared Hosting, we have restricted the upload size limit to 2 MB...

Where do I upload my files/folders in Shared Hosting plans?

All the files associated with your website must be placed inside the root folder of your domain....

What is the path of home directory in Windows and Linux Shared Hosting plans?

For Linux users, the path of home directory is /home/username/public_html.For Windows users, the...