A subdomain that I have created isn't working.

Please note that subdomain requires DNS propagation and it may take upto 24 hours. If DNS propagation has taken more than 24 hours, the first thing you should check is; whether subdomain is added correctly or not. Please refer to following video tutorials to create a subdomain using either cPanel OR SolidCP:

 



If you believe that subdomain has been correctly added, determine if the created subdomain is resolving to server IP address. Run following commands from Windows command prompt/Linux terminal.

dig subdomain.domain.name
OR
ping subdomain.domain.name

Above web diagnosis tools will tell you if created subdomain is correctly resolving to web server's IP address. If not, you should check with DNS zone of the subdomain. Go to DNS zone of your subdomain and determine if it has appropriate A records with the correct IP address. 

 



If your subdomain still does not work, you can contact our support team at any time.

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

How to install Invoice Ninja using Softaculous?

Softaculous is an application installer of cPanel. We can install Invoice Ninja through...

What Software Do You Use for Webmail?

Windows Shared Hosting With all Windows Shared Hosting plans, we offer SmarterMail as a mail...

How to Repair MySQL Database from cPanel WHM and phpMyadmin

This article describes how to repair MySQL database using cPanel, WHM and phpMyAdmin. Repair...

How to activate CloudFlare in cPanel?

AccuWebHosting has partnered with CloudFlare to offer CloudFlare services to all Linux Shared...

How to Install Drupal Manually?

We offer one-click installer Softaculous to our Linux Shared Hosting customers to install popular...