A subdomain that I have created isn't working.

Please note that subdomain requires DNS propagation and it may take upto 24 hours. If DNS propagation has taken more than 24 hours, the first thing you should check is; whether subdomain is added correctly or not. Please refer to following video tutorials to create a subdomain using either cPanel OR WebsitePanel:



If you believe that subdomain has been correctly added, determine if the created subdomain is resolving to server IP address. Run following commands from Windows command prompt/Linux terminal.

dig subdomain.domain.name
OR
ping subdomain.domain.name

Above web diagnosis tools will tell you if created subdomain is correctly resolving to web server's IP address. If not, you should check with DNS zone of the subdomain. Go to DNS zone of your subdomain and determine if it has an appropriate A records with correct IP address. 



If your subdomain still does not work, you can contact our support team at any time.
  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

Default Files and Folders in cPanel Account

While we create new account in cPanel, you may find following default files and folders:...

How do I display Awstats publicly in Linux Shared Hosting?

There is no direct way of displaying statistics of your domain on your website, you can use the...

What is the path to sendmail in Linux Shared Hosting?

The path to send email is /usr/sbin/sendmail. Note: It is recommended to use bulk email...

Fix :: file_load_file(): wrapper is disabled in the server configuration by allow_url_fopen

Error Message file_load_file($p_url); Severity: Warning Message: file_load_file(): http://...

How to Install Drupal Manually?

We offer one-click installer Softaculous to our Linux Shared Hosting customers to install popular...