A subdomain that I have created isn't working.

Please note that subdomain requires DNS propagation and it may take upto 24 hours. If DNS propagation has taken more than 24 hours, the first thing you should check is; whether subdomain is added correctly or not. Please refer to following video tutorials to create a subdomain using either cPanel OR SolidCP:

 



If you believe that subdomain has been correctly added, determine if the created subdomain is resolving to server IP address. Run following commands from Windows command prompt/Linux terminal.

dig subdomain.domain.name
OR
ping subdomain.domain.name

Above web diagnosis tools will tell you if created subdomain is correctly resolving to web server's IP address. If not, you should check with DNS zone of the subdomain. Go to DNS zone of your subdomain and determine if it has appropriate A records with the correct IP address. 

 



If your subdomain still does not work, you can contact our support team at any time.

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

I am having an upload error. What is maximum upload limit in Shared Hosting?

Linux Shared Hosting   In Linux Shared Hosting, we have restricted the upload size limit to 2...

How to restore a website backup from Softaculous?

Important Note: Please double check before performing these steps. It will revert all the changes...

How to Change The File Permission in cPanel?

Files and folders inside your Hosting account will have permissions that control the read, write...

What is the URL to access my webmail?

For our Linux users, the webmail URL is https: //www.<yourdomainname.com>:2096. For our...

How to Reduce Spam in cPanel Hosting?

Nowadays Spam has become major annoyance with day to day email communications. You may have seen...