A subdomain that I have created isn't working.

Please note that subdomain requires DNS propagation and it may take upto 24 hours. If DNS propagation has taken more than 24 hours, the first thing you should check is; whether subdomain is added correctly or not. Please refer to following video tutorials to create a subdomain using either cPanel OR SolidCP:

 



If you believe that subdomain has been correctly added, determine if the created subdomain is resolving to server IP address. Run following commands from Windows command prompt/Linux terminal.

dig subdomain.domain.name
OR
ping subdomain.domain.name

Above web diagnosis tools will tell you if created subdomain is correctly resolving to web server's IP address. If not, you should check with DNS zone of the subdomain. Go to DNS zone of your subdomain and determine if it has appropriate A records with the correct IP address. 

 



If your subdomain still does not work, you can contact our support team at any time.

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

How to change Database Collation in MySQL Server from phpMyAdmin?

Collation is a configuration level setting in the MySQL. It directs how the character data will...

MX Records Settings for SpamExperts in cPanel

To enable SpamExperts email filtering service, your domain’s MX records must be set to following...

How to Reduce Spam in cPanel Hosting?

Nowadays Spam has become major annoyance with day to day email communications. You may have seen...

What is inode Limit in Linux Shared Hosting?

What is inode? Inode is a data structure that stores the information about all files created on...

Can I get phalcon module installed on my shared hosting product ?

Unfortunately, we do not offer Phalcon PHP module on our shared hosting environment. However, it...