Fix :: Email Forwarding do not work in SmarterMail Mail Server

Problem Statement


Email forwarding not working in SmarterMail.


Solution


We have set the email forwarding in Smartermail however it was working on all domain except one domain(abc.com) and getting the logs as mentioned below.


[2015.01.19] 10:55:53 [XXX.XXX.XXX.XXX][58917274] cmd: RCPT TO:<[email protected]>
[2015.01.19] 10:55:53 [XXX.XXX.XXX.XXX][58917274] rsp: 550 [XXX.XXX.XXX.XXX] No such user here

From the investigation, we found that the recipient domain on which emails were being forwarded was hosted in same smarter mail server however it was not using the smartermail service and no email accounts were created. Since, both sender and recipient domain both were hosted on same mail server, SmarterMail was trying to deliver emails locally. This issue was fixed by removing the recipient mail domain from SmarterMail.
  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

What is double Opt-In email list?

You might hear us talk too much about double opt-in list in trouble tickets. You may not...

How to edit user quota/mail box size limit in SmarterMail?

Following tutorial will assist you to modify the user quota/mailbox quota from SmarterMail....

Unable to access SmarterMail web interface

The webmail interface of SmarterMail communicates with SmarterMail service by two different...

How to reset SmarterMail admin password?

Following article will guide you to reset the SmarterMail admin password. We assume that you have...

How to configure SmarterMail to reduce incoming and outgoing spam emails

SmarterMail can be configured to reduce Incoming and Outgoing spam emails upto 90-95% with its...