Fix :: Email Forwarding do not work in SmarterMail Mail Server

Problem Statement


Email forwarding not working in SmarterMail.


Solution


We have set the email forwarding in Smartermail however it was working on all domain except one domain(abc.com) and getting the logs as mentioned below.


[2015.01.19] 10:55:53 [XXX.XXX.XXX.XXX][58917274] cmd: RCPT TO:<[email protected]>
[2015.01.19] 10:55:53 [XXX.XXX.XXX.XXX][58917274] rsp: 550 [XXX.XXX.XXX.XXX] No such user here

From the investigation, we found that the recipient domain on which emails were being forwarded was hosted in same smarter mail server however it was not using the smartermail service and no email accounts were created. Since, both sender and recipient domain both were hosted on same mail server, SmarterMail was trying to deliver emails locally. This issue was fixed by removing the recipient mail domain from SmarterMail.
  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

How to configure SmarterMail to reduce incoming and outgoing spam emails

SmarterMail can be configured to reduce Incoming and Outgoing spam emails upto 90-95% with its...

How do I transfer bulk emails from one folder to another in SmarterMail?

Sometimes, we need to transfer big number of emails from one folder to another folder. You may...

How to check the status of SmarterMail services?

Sometimes the improper status for SmarterMail services can cause email sending/receiving failure....

How to reset the password of SmarterMail if you forgot the current password?

When you are unable to remind the password of SmarterMail admin user, you can follow these steps...

How to activate SmarterMail license?

Normally, you would not need to activate SmarterMail license at your end because we deliver...