Fix :: Email Forwarding do not work in SmarterMail Mail Server

Problem Statement


Email forwarding not working in SmarterMail.


Solution


We have set the email forwarding in Smartermail however it was working on all domain except one domain(abc.com) and getting the logs as mentioned below.


[2015.01.19] 10:55:53 [XXX.XXX.XXX.XXX][58917274] cmd: RCPT TO:<[email protected]>
[2015.01.19] 10:55:53 [XXX.XXX.XXX.XXX][58917274] rsp: 550 [XXX.XXX.XXX.XXX] No such user here

From the investigation, we found that the recipient domain on which emails were being forwarded was hosted in same smarter mail server however it was not using the smartermail service and no email accounts were created. Since, both sender and recipient domain both were hosted on same mail server, SmarterMail was trying to deliver emails locally. This issue was fixed by removing the recipient mail domain from SmarterMail.
  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

How to set Email Throttling from SmarterMail?

Email throttling allows system administrators to limit the number of emails transmitted from...

Unable to access SmarterMail web interface

The webmail interface of SmarterMail communicates with SmarterMail service by two different...

How to check/monitor email traffic from SmarterMail admin?

Following are the steps to check/monitor email traffic from SmarterMail admin login: Login to...

How to create an email address signature in SmarterMail?

A signature is basically used to identify a person from its distinctive way. SmarterMail's email...

Is It possible to add external email account to my smartermail account?

Yes, it is possible to add external email accounts in SmarterMail for the domains which are not...