Fix :: Email Forwarding do not work in SmarterMail Mail Server

Problem Statement


Email forwarding not working in SmarterMail.


Solution


We have set the email forwarding in Smartermail however it was working on all domain except one domain(abc.com) and getting the logs as mentioned below.


[2015.01.19] 10:55:53 [XXX.XXX.XXX.XXX][58917274] cmd: RCPT TO:<[email protected]>
[2015.01.19] 10:55:53 [XXX.XXX.XXX.XXX][58917274] rsp: 550 [XXX.XXX.XXX.XXX] No such user here

From the investigation, we found that the recipient domain on which emails were being forwarded was hosted in same smarter mail server however it was not using the smartermail service and no email accounts were created. Since, both sender and recipient domain both were hosted on same mail server, SmarterMail was trying to deliver emails locally. This issue was fixed by removing the recipient mail domain from SmarterMail.
  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

How to check disk usage of email accounts in SmarterMail?

Disk usage report of individual accounts will help you to identify those users who are using the...

How do I transfer bulk emails from one folder to another in SmarterMail?

Sometimes, we need to transfer big number of emails from one folder to another folder. You may...

How to allow SmarterMail administrator login from specific IP addresses?

It's a good idea to restrict SmarterMail admin login only from specific (in house) IP address....

How to Configure SSL/TLS to Secure SmarterMail?

This article describes how to secure SmarterMail server by configuring SSL/TLS. NOTE: Before...