I can not access (login) Remote Desktop using the IP address to my Windows VPS. What am I missing here?

Note: Following instructions do not appply to VPS customers who are accessing their Remote Desktop without port number (or using default port number).

Due to security reasons, we have moved Remote Desktop Services from default port 3389 to non standard port. Because, port 3389 is widely known and can be target of Remote Desktop Brute force attacks easily. You can obtain non standard Remote Desktop port in Login Details Email under "RDP Details" section as follows:

IP address:Port

IP address : IP address you have received in Login Details.
Port : Port number you have received in Login Details.

While connecting to Remote Desktop, If you enter just IP address/Computer name (without port) in any Remote Desktop client software, it won't work. You need to enter “Computer name/IP address:port” in Remote Desktop Connection Window. Please refer to following article for step by step guidance:




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