Why do my email receipients receive (?????) question marks when I send emails using Arabic text?

Sometimes, emails sent through the SmarterMail containing Arabic texts, show the question marks (??????) at recipient's end. Let’s see how to resolve it:

  1. Login to SmarterMail as Admin user. (If you have domain admin details rather Admin details, please jump to step #4)

  2. Click on Domains (Earth Icon), you will see here list of all domains hosted in SmarterMail.

    Go to Domains Option in SmarterMail

  3. Check the checkbox of domain in question and click on Manage option.

  4. In next tab, SmarterMail Domain Admin Panel will open.

    SmarterMail Admin Panel will be Opened

  5. Click on Users, you wll see the list of all email addresses created with this domain name.

  6. Check the Checkbox of an email address in question and Click Edit button.

  7. In the Compose tab, from the Text Encoding drop down select “Arabic (ISO)” or Unicode (UTF-8).

    Change Text Encoding Type and Save

  8. Click on Save button.




  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

Can I upgrade my VPS plan without losing any data or settings?

Yes, you can upgrade your existing VPS to higher plan anytime. Your data will remain intact. We...

Is HTML5 Supported in Your Servers?

Since HTML content has nothing to do with the web server, there are no special requirements...

Do You Provide Crystal Report in Windows Hosting Plans?

Windows Shared Hosting In Windows Shared Hosting, we only provide SAP Crystal Reports runtime...

How Do I Create Multiple Reverse DNS Records On Same IP Address?

Each IP address should have single reverse DNS (rDNS). Also, your rDNS hostname should resolve...

How to force HTTPS from web.config file?

The Microsoft URL Rewrite Module 2.0 for IIS 7 and above enables IIS administrators to create...