Why do my email receipients receive (?????) question marks when I send emails using Arabic text?

Sometimes, emails sent through the SmarterMail containing Arabic texts, show the question marks (??????) at recipient's end. Let’s see how to resolve it:

  1. Login to SmarterMail as Admin user. (If you have domain admin details rather Admin details, please jump to step #4)

  2. Click on Domains (Earth Icon), you will see here list of all domains hosted in SmarterMail.

    Go to Domains Option in SmarterMail

  3. Check the checkbox of domain in question and click on Manage option.

  4. In next tab, SmarterMail Domain Admin Panel will open.

    SmarterMail Admin Panel will be Opened

  5. Click on Users, you wll see the list of all email addresses created with this domain name.

  6. Check the Checkbox of an email address in question and Click Edit button.

  7. In the Compose tab, from the Text Encoding drop down select “Arabic (ISO)” or Unicode (UTF-8).

    Change Text Encoding Type and Save

  8. Click on Save button.




  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

How to install updates on Windows 2016 OS?

Microsoft releases the security patches and common windows updates on a regular basis. It is...

How Do I Check Bandwidth Utilization of VPS?

Windows VPS To check/monitor usage of each Windows VPS, we have installed bandwidth meter tool...

Can I Host Unlimited Websites with Different Domains in Windows or Linux VPS hosting?

There is no restriction on the total number of hosted domains on Windows VPS and Linux VPS...

Resolved Chrome Error : ERR_SPDY_PROTOCOL_ERROR

Problem: When you browse popular sites like Gmail, Wikipedia, Facebook, Twitter, Youtube etc on...

How to Enable mod_rewrite on IIS Web Server?

Microsoft URL Rewrite module offers you similar functionality like Apache mod_rewrite module. It...