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Yes, we are here to assist you on 24 * 7 Basis through or helpdesk and online chat accessible from our website https://www.accuwebhosting.com.
We also provide Phone Support. All our Phone Support staff is US / Canada based team and you can reach them on 877-SOS-HOST (767-4678) during Monday to Friday between 10AM to 5PM EST.
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After submitting a support ticket, If I initiate the chat session, will it make my issue to be resolved any earlier?
No. Kindly note that if you have raised a support request then we are already working on it....
Should I provide my credit card information via chat?
No. DO NOT provide your credit card information via chat.
How to attach a screen capture from the Live Chat Window?
While assisting you with the support queries, our support agents may ask you a screen capture of...
Should I provide my username and password in live chat?
Yes, kindly provide them if our operator requests you. Once your issue is resolved, please change...
Why I am being asked to submit the ticket, when I seek support through live chat?
Sometimes, we need written confirmation for Admin/billing tasks from the registered email...