Why I am being asked to submit the ticket, when I seek support through chat?

Sometimes, we need written confirmation for Admin/billing tasks from the registered email address. In some technical cases, we may not be able to fix the issues over Live Chat and we may need to put more effort into the investigation. In peak hours, all of our Live Chat operators might be engaged in multiple chat sessions and they could not spare more time in a thorough investigation. In all such cases, we prefer you to write us a support ticket.

→ Looking to submit a support ticket? Please refer to submit a support ticket for more details.

Related Articles

Do you provide 24 * 7 support?

Yes, we are here to assist you on 24 * 7 Basis through or helpdesk and online chat accessible...

Do you offer billable technical support?

Yes, we do offer billable technical support on an hourly basis at $30 USD per hour.  We offer a...

How to attach a screen capture from the Live Chat Window?

NOTE : WE DON'T WORK WITH LIVE CHAT ANYMORE. WE USE A DIFFERENT PLATFORM FOR CHAT While...

Why is the Phone/Email verification required to get my order approved?

The Phone/Email verification is required to prevent fraudulent activities. We need to ensure that...

Should I provide my username and password in chat?

Yes, kindly provide them if our operator requests you. Once your issue is resolved, please change...

  • 1 Users Found This Useful

Was this answer helpful?