Why I am being asked to submit the ticket, when I seek support through chat?

Sometimes, we need written confirmation for Admin/billing tasks from the registered email address. In some technical cases, we may not be able to fix the issues over Live Chat and we may need to put more effort into the investigation. In peak hours, all of our Live Chat operators might be engaged in multiple chat sessions and they could not spare more time in a thorough investigation. In all such cases, we prefer you to write us a support ticket.

→ Looking to submit a support ticket? Please refer to submit a support ticket for more details.

Related Articles

Windows VPS Support Options

AccuWebHosting.com strives for the highest level of support available. To continue to offer the...

After submitting a support ticket, If I initiate the chat session, will it make my issue to be resolved any earlier?

No. Kindly note that if you have raised a support request then we are already working on it....

Why am I asked for the passwords when AccuWebHosting.com has all my passwords?

We DO NOT have your passwords. The system is designed in such a way that all your passwords, once...

How To Verify The Email/Phone Registered Through AccuWebHosting.com?

In order to prevent fraudulent activities, we use a fully automated order verification system....

Windows Dedicated Server Support Options

AccuWebHosting.com strives for the highest level of support available. To continue to offer the...

  • 1 Users Found This Useful

Was this answer helpful?