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After submitting a support ticket, If I initiate the chat session, will it make my issue to be resolved any earlier?
No. Kindly note that if you have raised a support request then we are already working on it. Approaching us via chat will not accelerate fixing the issue any further.
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Why I am being asked to submit the ticket, when I seek support through live chat?
Sometimes, we need written confirmation for Admin/billing tasks from the registered email...
How to attach a screen capture from the Live Chat Window?
While assisting you with the support queries, our support agents may ask you a screen capture of...
Why is the Phone/Email verification required to get my order approved?
The Phone/Email verification is required to prevent the fraudulent activities. We need to ensure...
Do you provide 24 * 7 support?
Yes, we are here to assist you on 24 * 7 Basis through or helpdesk and online chat accessible...
Is live chat given a higher preference over support requests?
No. We maintain a common queue of support requests and chats. We attend them on a first come...